Common issues, fixes, and how to report something that isn't working.
Trouble getting into the platform or finding your program.
Make sure you're using the correct Access Code (ask your facilitator if you're not sure), and check the My Programs page to find your program.
If you're still having trouble, email help@endlessstudios.com.
Make sure you're using the correct Access Code (ask your facilitator if you're not sure), and check the My Programs page to find your program.
If you're using school devices, ask your IT team to allow the following domains:
studio.endlessstudios.complay.threadbare.gameClick the "Forgot password?" link on the login page. From there you can enter your username or email address to receive a password reset code.
Issues with your name, email, or profile settings.
When logged into the platform, click your profile picture in the upper-right corner and select Settings. From there you can update your general information, including your name, username, and email address.
When something on the platform isn't working as expected.
Try some of these common troubleshooting steps: try a different browser, clear your cache, and check your internet connection.
Please email help@endlessstudios.com with a description of what happened and, if possible, a screenshot or steps to reproduce the issue. Be sure to include your username, which program you're in, and any screenshots of the error if possible.
Thanks for letting us know! Please email help@endlessstudios.com with a description of what happened and, if possible, a screenshot or steps to reproduce the issue.
Issues with curriculum, lessons, or learning materials.
If something in the curriculum is broken, confusing, or out of date, please email learning@endlessaccess.org so we can fix it.
How to report users, games, or behavior that violates our Code of Conduct.
Email community+conduct@endlessos.org with details of the incident. Our team will review and take appropriate action based on our enforcement guidelines.
What you need to run our programs and games.
You'll need a computer (Windows, macOS, or Linux) with a reliable internet connection.
Safari is not currently supported.